Returns & Refund Policy

At Idealigth we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble. If the package is returned due to overdue pickup, you can pay for the shipping fee and we will resend the package to you, but please provide the correct address. You can also request a refund, but since it was not our error that caused the return, we only Refund 50% of the order.

=======================>> RETURN POLICY <<====================

1.Not Happy with Your Order

If you are not happy about your purchase, 10 days from date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning item if not covered by our warranty against manufacturer defects and exchange is not due to our error.

Please note: Shipping costs are non-refundable.We also have no way to process your order for more than 6 months.

2.Damaged Items or Low Quality

If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via customer@idealigth.com including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.

=====================>> CANCELLATION <<======================

1.Cancelling Unshipped-out Orders

If you are cancelling your order which has not yet to be shipped out, please kindly contact us via customer@idealigth.com. For the fastest resolution, please include your order number. Thanks!

Please note:refunds will be made less a £0.50 handling fee

2.Any order that has been packed or shipped cannot be canceled

=======================>> Warranty <<==========================

This warranty only covers manufacturing defects and does not cover:

  • Damage caused by accident
  • Improper care
  • Normal wear and tear
  • Break down of colors and materials due to sun exposure
  • After-market modifications
  • No returns/exchanges for products with water exposure will be accepted.

======================>> REFUND POLICY <<=====================

If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.

Here are the circumstances in which refunds will be granted:

You Can Get A Full Refund

If the product you’ve purchased is completely non-functional.

Please Note: Refund will go back to your account in 5-7 business days.

SHIPPING COSTS

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. Thank you!

DAMAGED ITEM / LOW QUALITY

For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

We will use this information to help you with your order, and eliminate errors in the future.